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FAQ.

How can I contact the Misyon Bank Customer Communication Center?

You can reach our Customer Communication Center 24/5 by dialing +90 444 54 11.

What is the 'One-Stop Shop' Service Menu?

Misyon Bank acts as a bridge spanning from banking to capital markets, and with its 'One-Stop Shop' service menu, it helps capital market participants complete their digital transformations and access banking opportunities. The 'One-Stop Shop' menu offers a wide range of services, from securities custody and operational services to banking services, digital asset custody, and tokenization.

What are the Benefits of the 'One-Stop Shop' Service Menu for Capital Markets?

The 'One-Stop Shop' service infrastructure is designed with cutting-edge technology, including microservice architecture, cloud solutions, over 5,500 API services, artificial intelligence, and RPA. With the benefits and solutions it provides, it reduces brokerage costs in the industry while enhancing employee and customer satisfaction for institutions, and creates new business opportunities for capital market participants.

What Do We Improve with Securities Custody and Fund Operations Services?

Operational processes, which were previously carried out manually by existing custody service providers, are accelerated through automation.

For institutions, the workload of operational employees decreases, and employee satisfaction increases. Brokerage firms and portfolio management companies gain access to a dedicated customer representative for custody services, with immediate responses to their requests. Let’s discuss how you can benefit from our services with our pricing policy, which is below the industry average.

What is Included in Your Digital Asset Custody Services?

With the digital asset custody services we provide to your institution, customers will be able to store, manage, and transfer cryptocurrencies, NFTs, and other types of digital assets in cold and hot wallets. Wallet authorization, blockchain-based, and multi-signature solutions will be available for institutional and qualified investors. The services offered to institutions will be on a commission revenue-sharing model and will include not only Bitcoin (BTC), Ethereum (ETH), and Avalanche (AVAX) blockchains but also Polygon (MATIC), Solana (SOL), Ripple (XRP), and Cardano (ADA).

What is 'anakasa' Mobile Application?

The 'anakasa' application is a common platform for capital markets that completes the digital transformations of portfolio management companies and brokerage firms. Customers of institutions that prefer 'anakasa' can access information and reports about their investment portfolios 24/7 and perform banking transactions. 'anakasa' provides capital market institutions with their own mobile application.

What is the Difference Between the 'anakasa' Application and Other Investment Applications?

anakasa is not just a custody application, but also a user-friendly application where you can access banking services. With anakasa, institutions can digitalize, eliminating the need for physical contact with customers.

What is 'anakasa Portal'?

The 'anakasa Portal', which will also be a first for our capital markets, is a complete communication bridge where brokerage firms and portfolio management companies can maintain continuous communication with Misyon Bank, manage accounts, and meet customer requests and needs with enhanced reports.